How Do Human Resources Managers Adapt Performance Improvement Strategies During Organizational Change?


    How Do Human Resources Managers Adapt Performance Improvement Strategies During Organizational Change?

    In the ever-evolving landscape of business, leaders like a Director of Operations have had to pivot their performance improvement strategies, such as shifting to biannual performance reviews, to stay aligned with organizational changes. Alongside expert insights, we've gathered additional answers that highlight the diverse approaches taken by professionals across various sectors. From embracing flexible work arrangements to enhancing communication for feedback, this article explores the adaptability and resilience inherent in today's management practices.

    • Shift to Biannual Performance Reviews
    • Focus on Tenure-Based Sales Improvement
    • Adapt IT Strategy for Nonprofit Funding Shift
    • Embrace Flexible Work Arrangements
    • Leverage Technology for Continuous Monitoring
    • Invest in Reskilling and Upskilling
    • Realign KPIs with Business Objectives
    • Enhance Communication for Feedback

    Shift to Biannual Performance Reviews

    As an HR consultant, I'm often asked to help clients improve their performance management processes. Our standard recommendation is that the manager have quarterly formal performance discussions with their direct reports. It creates an environment of ongoing performance feedback. A CEO for a firm we were working with let me know that she and the team felt the quarterly performance management discussions were redundant, as they discussed goals every week. So why did they need to discuss progress toward goals formally every quarter? I wasn't aware of this feature of their meetings, so I sat in on one to see if it did make performance discussions a little repetitive. And they did! So, we ultimately decided because some of what was discussed during the formal performance discussions was revisited regularly in their meetings, that a shift to biannual performance discussions was adequate.

    Eric Mochnacz
    Eric MochnaczDirector of Operations, Red Clover

    Focus on Tenure-Based Sales Improvement

    When implementing a sales-leveling program that created a hierarchy based on performance, it drew attention to sellers who were performing below goals for their tenure. A new focus was centered on improving sales performance based on tenure and mandatory minimum goals. An emphasis on coaching and leadership support for this group was well received, and a significant lift in individual performance was achieved. A shift in organizational structure resulted in a new focus group for performance improvement.

    Nicole Marlette-Schilling
    Nicole Marlette-SchillingStrategic Human Resources Manager, Insight Enterprises

    Adapt IT Strategy for Nonprofit Funding Shift

    Certainly! During a project, a nonprofit organization we were advising faced drastic organizational change due to a sudden shift in their funding model. Our initial strategy was based on their earlier structure and, clearly, it had to be adapted to accommodate this change. We developed a cost-effective IT strategy incorporating cloud services, like on-demand computing. This meant they could scale their expenses according to their needs, reducing their IT costs significantly. We also implemented a robust cybersecurity and risk management plan, crucial for their donor trust and mission delivery. Despite the initial turmoil, the nonprofit managed to adapt successfully and is now more resilient to changing circumstances. The specific strategy will always depend on individual organizational dynamics, but flexibility and quick response to change are key.

    Lawrence Guyot
    Lawrence GuyotPresident, ETTE

    Embrace Flexible Work Arrangements

    Human resources managers can adapt performance improvement strategies by embracing flexible work arrangements to ensure employees remain satisfied during times of organizational change. This can reduce stress and maintain morale by providing a sense of autonomy and work-life balance. Flexible arrangements include telecommuting, part-time work, and flexible scheduling, which acknowledge the diverse needs and situations of the workforce.

    Adapting such practices shows empathy and support for staff, which can lead to increased loyalty and productivity. Consider how flexibility in the workplace can be integrated into your organization to foster employee satisfaction.

    Leverage Technology for Continuous Monitoring

    In the midst of organizational change, human resources managers can utilize advanced technology to maintain continuous performance monitoring. Through the use of performance management software, they can gain real-time insights into employee productivity and identify areas that require attention. This method allows for a dynamic approach to performance tracking, ensuring that the workforce remains aligned with transitional goals and operational demands.

    Adapting to modern technological tools can streamline the performance management process, making it more efficient. Explore the latest technology to keep a pulse on performance and drive success in your team.

    Invest in Reskilling and Upskilling

    As organizations evolve, human resources managers play a crucial role in shifting focus towards reskilling and upskilling opportunities. Providing employees with the chance to learn new skills or enhance existing ones ensures the workforce remains competent and adaptable in an ever-changing business landscape. Such development opportunities not only motivate the staff but also prepare the company for future challenges by closing the skills gap.

    By investing in employees' growth, managers can foster a culture of continuous improvement and agility. Seek out learning and development programs that align with your strategic goals and invest in your workforce's future.

    Realign KPIs with Business Objectives

    Human resources managers are tasked with the challenge of realigning key performance indicators (KPIs) to match evolving business objectives during times of change. It is crucial to ensure that KPIs accurately reflect the current objectives and strategies of the organization. This realignment process involves thorough analysis and careful consideration of what metrics best serve the direction in which the company is heading.

    This effort helps maintain clarity and direction for employee performance expectations while ensuring everyone is working towards the same end. Start by reviewing your current KPIs and adjusting them to better fit your new business objectives.

    Enhance Communication for Feedback

    Enhancing communication and increasing the frequency of feedback is a strategy human resources managers can employ to improve performance amidst organizational change. Regular feedback helps employees understand how their work contributes to the company's new direction and what is expected of them. This open line of communication can also offer reassurance during uncertain times, leading to a more engaged and responsive workforce.

    By ensuring that communication channels are open and feedback is constructive and consistent, managers can maintain a positive, productive work environment. Make it a priority to communicate more effectively with your team and provide the feedback they need to excel.